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A Grace Scheme for Non-Payers
Some customers leave not because they didn't like it, but because they forgot to renew — and they can't pay without VPN in Russia: the bot and site won't open without it. A lifeline closes this vicious circle. I show how to assemble it in the bot and not step on the gotchas.
The problem this cures
I once sat down to look at who was falling off, and caught a silly thing. Some people leave not because they didn't like it, but because they simply forgot to renew. The subscription ended — VPN switched off. And then a vicious circle: to pay, you have to open the bot or the site, but in Russia neither opens without VPN. And VPN doesn't work because the subscription ended.
The person taps around, nothing loads, they get frustrated — and leave. Even though they were ready to pay. I slammed the door in their…
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